Midwest Software Inc. Services

Services

Conversion Service

On-site automated computer to computer file conversions.
On-site optional manual file conversions.
On-site training of bank personnel.
Complete coordination of all steps of the conversion process to ensure a smooth conversion.

Midwest Software works closely with you to develop a Disaster Recovery Strategy which will restore your critical computer applications to an on-line status in an emergency or disaster situation.
The Disaster Recovery Strategy is an on-going, coordinated effort which includes planning, developing, testing, and reviewing the disaster recovery plan.
MSI Disaster Recovery Service offers multiple options for customers to connect to the MSI computer center:
- A PC equipped with specialized communication hardware using a regular telephone line.
- A PC equipped with a standard PC modem using a regular telephone line.
- A PC accessing the internet from any location using either dial-up or broadband and utilizing the MSI Virtual Private Network (VPN). The VPN method allows multiple users and locations to access the Disaster Recovery AS/400 computer at the same time.
The Disaster Recovery PC can reside at your bank building, a secondary office location, a branch office or even at home.

System enhancements
Telephone assistance 24 hours a day and 7 days a week
Consultations
Emergency Backup Plan
On-line software support to bank's computer system.
Complete year-end processing includes interest journals, status reports, customer notices, IRS tax form printing, and IRS electronic filing.

The MSI Support Line Service provides a method for our customers to receive answers to operational questions regarding installed IBM iSeries hardware and software.
The MSI Support Line Service complements the support provided through the MSI Software Maintenance Service.
Your bank will receive operational support and assistance for your IBM hardware and software products. This support is provided by telephone, by modem, by e-mail, or by fax depending on the circumstances. A toll-free 800 number is provided for all your telephone support calls.
Midwest Software will utilize the extensive technical knowledge of our staff and will serve as the link to the technical experts within IBM.